Zenda Billing Privacy Policy

Effective Date: April 18, 2025

Zenda Billing, Inc. (“Zenda Billing,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our cloud-based software services, including our websites (www.zendabilling.com), mobile applications, and related features (collectively, the “Services”). By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Scope of This Policy

This Privacy Policy applies to all users of the Services, including individuals, businesses, or other entities, and covers information collected online or offline in connection with the Services. It does not apply to third-party websites, services, or applications linked from our Services, which have their own privacy policies.

2. Information We Collect

We collect information to provide and improve the Services, which include billing, accounting, point-of-sale (POS), inventory management, and project management tools. The types of information we collect include:

2.1 Information You Provide

• Account Information: When you register for an account, we collect your name, email address, phone number, company name, and payment information (e.g., credit card or bank details for paid plans).
• User Content: Data you upload or input into the Services, such as invoices, financial records, customer information, or project details.
• Communications: Information you provide when contacting us via email ([email protected]), our Help Center (help.zendabilling.com), or phone (+972-568-504-621).
• Surveys and Feedback: Responses to optional surveys or feedback forms about the Services.

2.2 Information We Collect Automatically

• Usage Data: Information about how you interact with the Services, such as IP address, browser type, device information, pages visited, features used, and timestamps.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.
• Log Data: Server logs that record activities like access times, errors, and system performance metrics.

2.3 Information from Third Parties

• Payment Processors: We receive limited information (e.g., transaction status) from payment processors to facilitate billing for paid plans.
• Analytics Providers: We use third-party tools (e.g., Google Analytics) to collect aggregated data about Service usage.
• Integration Partners: If you connect third-party services (e.g., CRM or e-commerce platforms) to the Services, we may receive related data as authorized by you.

3. How We Use Your Information

We use your information to provide, maintain, and improve the Services, including:

• Service Delivery: Processing transactions, generating invoices, managing accounts, and providing customer support.
• Personalization: Tailoring the Services to your preferences, such as customizing dashboards or recommending features.
• Analytics and Improvement: Analyzing usage patterns to enhance functionality, performance, and user experience.
• Communications: Sending transactional emails (e.g., account updates, billing confirmations) and, with your consent, marketing emails about new features or promotions.
• Security: Protecting the Services and users by detecting and preventing fraud, unauthorized access, or technical issues.
• Legal Compliance: Complying with applicable laws, regulations, or legal requests.

4. How We Share Your Information

We do not sell your personal information. We may share your information as follows:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the Services, such as:

• Cloud Hosting: Amazon Web Services (AWS) for hosting and storage, with 99.99% uptime and daily backups.
• Payment Processors: To process payments for paid plans.
• Analytics Providers: To analyze Service usage and improve performance.
• Customer Support Tools: To manage support tickets and communications.

These providers are bound by contracts to protect your information and only use it for the purposes we specify.

4.2 Business Partners

If you integrate third-party services with the Services, we may share limited data with those partners as necessary to enable the integration, per your authorization.

4.3 Legal and Safety Purposes

We may disclose information:

• To comply with legal obligations, such as responding to subpoenas or government requests.
• To protect the rights, property, or safety of Zenda Billing, our users, or the public.
• In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

5. Data Security

We implement industry-standard measures to protect your information, including:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest using AES-256 encryption.
• Access Controls: Role-based access restrictions for our employees and contractors.
• Backups: Automatic daily backups stored securely on AWS infrastructure.
• Monitoring: Continuous monitoring for unauthorized access or suspicious activity.

Despite these measures, no system is completely secure. We cannot guarantee absolute security but are committed to addressing any incidents promptly.

6. Your Choices and Rights

You have certain rights regarding your personal information, subject to applicable laws:

• Access and Update: You can access and update your account information through your account settings.
• Data Portability: You may request a copy of your data in a structured, commonly used format.
• Deletion: You can request deletion of your account, though we may retain certain data for legal or operational purposes.
• Opt-Out: You can opt out of marketing emails by clicking the “unsubscribe” link in those emails or contacting us.
• Cookies: You can disable cookies through your browser settings, though this may affect Service functionality.

If you are in the European Economic Area (EEA) or California, you may have additional rights under the General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA), such as:

• Requesting information about the categories of personal data we collect or share.
• Objecting to or restricting certain processing activities.
• Lodging a complaint with a supervisory authority (for EEA residents).

To exercise these rights, contact us at [email protected].

7. International Data Transfers

Zenda Billing is based in Jerusalem, Israel, and our Services are hosted on servers in multiple regions via AWS. If you access the Services from outside Israel, your data may be transferred to and processed in countries with different data protection laws. We rely on Standard Contractual Clauses (SCCs) and other mechanisms to ensure adequate protection for international transfers, as required by GDPR and other regulations.

8. Children’s Privacy

The Services are not intended for children under 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we learn that a child has provided information without parental consent, we will delete it promptly.

9. Third-Party Links

The Services may contain links to third-party websites or services (e.g., integration partners). We are not responsible for their privacy practices. We encourage you to review their privacy policies before interacting with them.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, Services, or legal requirements. We will notify you of material changes via email or through the Services at least 30 days before they take effect, unless immediate changes are required by law. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Zenda Billing, Inc.
• Address: WadiAluz Street, Jerusalem, 920000
• Email: [email protected]
• Phone: +972-568-504-621

You may also reach us through our Help Center at help.zendabilling.com.

Thank you for trusting Zenda Billing with your data. We are committed to protecting your privacy while delivering simple, reliable business management solutions.