Effective Date: April 18, 2025
Welcome to Zenda Billing, a cloud-based software platform provided by Zenda Billing, Inc. (“Zenda Billing,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our websites, including www.zendabilling.com, our software services (collectively, the “Services”), and any related applications or features. By accessing or using the Services, you (“User,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, you must not access or use the Services.
By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy (available at www.zendabilling.com/privacy), and any additional guidelines or rules posted on our websites. These Terms apply to all users, including individuals, businesses, or other entities. If you are using the Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
Zenda Billing provides cloud-based software for financial and business management, including but not limited to billing, accounting, point-of-sale (POS), inventory management, and project management tools. The Services are designed to simplify business operations and are accessible online via our websites or mobile applications. Features include:
We may update or modify the Services, including features and functionality, to improve performance or comply with legal requirements. We will provide notice of material changes as outlined in Section 13.
To use the Services, you must:
You are responsible for all activities under your account and for ensuring compliance with these Terms by any authorized users (e.g., employees or team members).
Subject to these Terms, Zenda Billing grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your internal business or personal purposes, as applicable. This license is valid only during the term of your subscription (free or paid) and is subject to the restrictions outlined below.
You agree not to:
Our free plan includes billing, accounting, and customer records, subject to usage limits detailed on our pricing page. We reserve the right to modify these limits or discontinue the free plan with 30 days’ notice.
The Services may allow you to upload, store, or process data, such as invoices, financial records, or customer information (“User Content”). You retain ownership of your User Content but grant Zenda Billing a worldwide, non-exclusive, royalty-free license to use, store, process, and display your User Content as necessary to provide the Services. You represent that you have all necessary rights to your User Content and that it does not violate any laws or third-party rights.
We are not responsible for the accuracy, legality, or security of your User Content, though we implement industry-standard measures (e.g., encryption and daily backups) to protect it. You are responsible for maintaining backups of your User Content outside the Services.
All content, software, trademarks, logos, designs, and other materials within the Services (collectively, “Zenda Content”) are owned by or licensed to Zenda Billing and are protected by copyright, trademark, and other intellectual property laws. Except as expressly permitted in these Terms, you may not reproduce, modify, or use Zenda Content without our prior written consent.
If you provide feedback, suggestions, or recommendations about the Services, you grant us a perpetual, royalty-free, worldwide license to use and incorporate such feedback into the Services without compensation.
For paid plans, you agree to pay all applicable fees as outlined on our pricing page or in your subscription agreement. Fees are billed in advance and are non-refundable, except as required by law. We may adjust fees for paid plans upon 30 days’ notice, effective at the start of your next billing cycle.
All fees exclude applicable taxes, which you are responsible for paying unless you provide valid proof of tax-exempt status.
Payments must be made via the methods specified in your account (e.g., credit card or bank transfer). You authorize us to charge your selected payment method for recurring fees and represent that you have the authority to do so.
You may terminate your account at any time by following the instructions in your account settings or contacting us at [email protected]. No refunds will be provided for unused portions of paid plans unless required by law.
We may suspend or terminate your access to the Services if:
Upon termination, your license to use the Services ends, and you must cease all use. We may retain your User Content for a reasonable period to comply with legal obligations or resolve disputes, after which it will be deleted or anonymized.
THE SERVICES ARE PROVIDED “AS IS” AND “WITH ALL FAULTS,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU USE THE SERVICES AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENDA BILLING AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold Zenda Billing and its affiliates, officers, directors, employees, and agents harmless from any claims, damages, or losses arising from:
These Terms are governed by the laws of the State of California, USA, without regard to its conflict of laws principles. Any disputes arising from these Terms will be resolved through binding arbitration in San Francisco, California, under the rules of the American Arbitration Association. You waive any right to participate in class actions or class arbitrations.
We may update these Terms from time to time to reflect changes in our Services or legal requirements. We will notify you of material changes via email or through the Services at least 30 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
Entire Agreement: These Terms, together with our Privacy Policy and any supplemental agreements, constitute the entire agreement between you and Zenda Billing regarding the Services.
Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
No Waiver: Our failure to enforce any right or provision will not constitute a waiver of that right or provision.
Assignment: You may not assign these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.
Force Majeure: We are not liable for delays or failures in performance due to events beyond our reasonable control, such as natural disasters or internet outages.
If you have questions about these Terms or the Services, please contact us at:
